Terms of service
General Purchase
- All orders are final sale. If there are any issues with your order, please email sales@aaykafashion.com with images and a detailed description and a team member will get back to you within 48 hours.
- Accessories may be eligible for return or exchange within 10 days of receipt. You are responsible for return shipping fees. Returns/exchanges are subject to items being in new and unused condition. Aayka reserves the right to refuse return or exchange of items showing signs of wear. Please note, we cannot issue a refund or exchange until we have received the item and it is inspected.
Rental Purchase
- Rental items (Products) are available for pick up and drop off in New York City only. Address to be provided after receipt of payment.
- You are agreeing to pick up your Product on the specified date and time, and return/drop off by the specified date and time.
- If return is late, you may be subject to a late fee of up to $50 per day for two days. If return is later than two days, you may be subject to the full retail cost of your Product.
- You agree to treat the Products with great care. The rental coverage provided by us covers normal wear and tear, but you are responsible for any loss, destruction, or damage to the Products for any reason, including due to theft, loss, mysterious disappearance, fire, major stains, or any other cause. “Normal wear and tear” means minor stains, rips, missing beads, stuck zippers, or other minor damage that is covered by the rental coverage. If you return a Product that is damaged beyond normal wear and tear, then you hereby authorize us (or our third-party payment processor) to charge your Payment Method for the full price to repair or replace the Product, as determined in our discretion, up to the Original Retail or Comparable Value price for the Product.
Rental Cancellation Policy
- If you are cancelling your rental 7 or more days before your start date, we are happy to provide a 100% refund.
- Any rental cancelled less than 7 days before the start date will not be refunded.
Questions about the Terms of Service should be sent to us at sales@aaykafashion.com.