Shipping, Delivery, and Return Policy
Currently, we offer free domestic shipping in the US for all items listed on our site within 6 weeks. If you would like to place an expedited order we charge a fee of $50, but please consult with our sales team prior to selecting this option (please email us at at firstname.lastname@example.org or WhatsApp us)
Beyond that we offer international shipping to Canada, Europe Australia and New Zealand for a flat rate of $5. If you're outside of these regions , please contact us at email@example.com or WhatsApp us, and we will do our best to work with you.
All items are to be shipped within 6 weeks notice. If you require a certain need by date please indicate at checkout. If that timing is less than 6 weeks, please a) contact our sales team to confirm we can commit b) check out with expedited shipping (+$50) to guarantee delivery.
If purchasing with:
A) fixed sizing, our team will accept exchanges within 10 days of receipt. Please note there will be a $25 restocking fee.
B) custom sizing is final sale. We leave last mile altering to the customer (within 2 inchesIf there is an issue with your order, please reach out to firstname.lastname@example.org with images and a detailed description, and someone from our team will get in touch within 48 hours.
Jewelry can be returned or exchanged (subject to being in new and unused condition) 10 days after receiving the product. The Customer is responsible for return shipping fees.
Made to Measure & Custom Orders
At Aayka we believe the future of fashion is made to measure. It is a far more ethical and sustainable approach as we are able to avoid overproduction and minimize our waste. We also want to provide our Customers the option to customize and receive garments that fit them perfectly. A mutually beneficial outcome at its finest.
Measurements used to scare us too, so we created an easy to follow measurement guide that also includes a video tutorial (check each products relevant size guide.) If we can do it, you can do it - all you need is a soft measuring tape and a helping hand. We also sense check the measurements provided, and we will contact you prior to production if something seems off.
No fear when Aayka is here! We always provide two inch margins with double stitching* every half inch, so that you can alter to your liking. For custom orders if by any chance it is our fault for not following the measurements provided, we will work with you to ensure your final product fits you appropriately.
We do note ultimately Aayka will follow the measurements provided, but we will make best efforts to work with you incase there’s a mishap on your side. Aayka is not responsible for any tailoring costs.
* double stitching every half inch means every half inch there’s an extra stitch which you can easily open up yourself (vs having to go to a tailor.)
Step 1: Submit Form
Please fill out the Custom Order form with as much detail as possible - you are able to upload inspiration pictures below as well.
Step 2: Design
Our designers will work on sketches and pricing for your request, and someone from our team will respond to you within 48 hours.
Step 3: Approval
We will e-mail you with all the details and a timeline. Once you approve, we will send an invoice and upon receipt of payment we start production. See how our custom order process works here.
Please indicate the color you'd like for your outfit in our Custom Order form, and our design team will send you a picture with a shortlist of colors closest to that from our dye card. Once you select a color our team will send you a video (a better indicator of the color) to then confirm the color.
For bridesmaids, groomsmen, and bridal orders only: Aayka will be happy to test dye your color choice on a piece of fabric prior to creating the outfit(s).
At Aayka, it is your world, your style, so we will try our best to work within your budget for custom orders. All prices below are general ranges:
Bridesmaids: generally range between $150 - $225
Groomsmen: generally range between $150 - $225
Bridal Outfits: typically start at $1,500
Women’s Party Wear
Semi-formal: typically between $200 - $300
Lehengas: typically start at $350
Saris: typically start at $250
Custom Blouses: start at $85
Menswear & Kids
Menswear Kurtas: typically start at $200
Menswear Sherwanis: typically start at $350
Kidswear: generally between $100 - $150
Aayka is based in New York, but all clothes are made in South Asia.
We do! Make sure to subscribe to our mails list for firsthand access to discounts, updates, sales, and new products. We also share exclusive coupon codes on our Instagram, so follow us there as well.
At this time, you can only use one promo code per purchase.
Yes, all Aayka customers will receive a special code in their checkout process to share with whomever. When this code is used the person you offer it to will get 10% on their first Aayka purchase, and you also will get 10% off your next Aayka purchase. This code doesn’t expire and can be shared with as many people as you’d like to share it with!
CARE FOR YOUR CLOTHES
Just like you, Aayka’s clothes accept the love they think they deserve, which is…..the absolute most! Please only steam (vs iron) to ensure you don’t burn your items. Aayka is not responsible for damages incurred post receipt of shipment.
Please also dry-clean only.